Everything about ordering, shipping, returns, and payment. Still stuck? Get in touch.
Orders & shipping
How long until my order ships?
Orders are dispatched within 48 hours (excluding weekends and holidays). You’ll get a tracking link by email as soon as it ships. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes — standard shipping is free on orders over $75. Below that, a flat rate is calculated and shown at checkout before you pay.
Do you ship internationally?
We do. International delivery typically takes 7–21 business days. Import duties or taxes, where they apply, are the recipient’s responsibility.
How do I track my order?
Use the tracking link in your shipping confirmation email. If it hasn’t updated after a few days, contact us and we’ll look into it.
Returns & refunds
What is your return window?
You can return eligible items within 30 days of delivery, in original resalable condition. See the full Refund & Returns Policy.
How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.
My item arrived damaged — what do I do?
Contact us within 7 days of delivery with a photo and we’ll send a replacement or full refund, including shipping, at no cost to you.
Payments
What payment methods do you accept?
We accept major credit and debit cards and digital wallets at checkout, processed securely by Stripe.
Is checkout secure?
Yes. Payments are encrypted and processed by Stripe — we never store full card details on our servers. See our Privacy Policy.
Products
Are your books new?
Every title is a brand-new copy, printed and stored with care.
Are the laptops new and warrantied?
Yes — all laptops are brand new and carry the manufacturer’s warranty.