Refund & Returns Policy

1. Return window

You have 30 days from the date of delivery to request a return. To be eligible, items must be in their original, resalable condition — unmarked, unwritten, and with any shrink-wrap or packaging intact where applicable.

2. Items that cannot be returned

• Items that have been used, marked, or damaged after delivery.
• Digital goods, gift cards, and downloadable content.
• Clearance or final-sale items clearly marked as non-returnable.

3. How to start a return

• Email info@octalearning.store with your order number and the item(s) you wish to return, or use our contact page.
• We’ll reply with a return authorization and instructions within 2 business days.
• Pack the item securely and ship it to the return address we provide.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional few days to appear on your statement.

Financing & “buy now, pay later” orders

If you paid using a financing partner (for example Affirm, Klarna, or Afterpay), your refund is returned through that provider and applied to your financing balance. Any interest or fees are handled according to the provider’s terms. Please continue to make any scheduled payments until the refund is reflected in your provider account to avoid late fees.

5. Exchanges

Want a different title or a replacement for a defective item? Let us know and we’ll arrange an exchange. For defective or damaged items, we cover return shipping and send a replacement at no additional cost.

6. Return shipping costs

• Change of mind: return shipping is the customer’s responsibility unless otherwise stated.
• Our error / defective or damaged item: we cover return shipping and replacement costs in full.

7. Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo. We’ll make it right with a replacement or full refund, including shipping.

8. Late or missing refunds

If you haven’t received a refund you were told was issued, first check with your bank or card issuer, then contact us at info@octalearning.store and we’ll help track it down.

9. Your statutory rights

This policy is offered in addition to, and does not limit, any rights you have under applicable consumer protection law.